⚡ Book Your Consultation
⚡ Book Your Consultation
SUPPORT & SLA

Fast Response. Every Time.

When your ERP breaks, every minute costs money. Our structured support framework guarantees fast response, clear escalation, and documented resolution for every issue.

🔴 Critical
2h
Response Time
System completely down
POS not processing sales
All users locked out
Data corruption detected
🟡 High
4h
Response Time
Key module not working
Integration failure
Approval workflow broken
Posting errors on key docs
🔵 Medium
1 Day
Response Time
Feature not working as expected
Report showing wrong data
Permission issues for users
Slow performance on module
🟢 Low
2-3 Days
Response Time
General questions & guidance
Minor UI or layout issues
Training requests
Documentation updates
🎧

L1 — Basic Support

→
Password resets & user access
→
Navigation help & how-to guidance
→
Basic system questions
→
Training session scheduling
⚙️

L2 — Functional Support

→
Posting errors & workflow failures
→
Permission and role issues
→
Report & data discrepancies
→
Module configuration issues
🔧

L3 — Technical Support

→
AL extension bugs & fixes
→
API & integration failures
→
Performance & SQL tuning
→
Upgrade & migration issues
OUR PROCESS

How We Work Together

No surprises. No disappearing consultants. Here is exactly what happens from first contact to go-live.

01
📞

Discovery Call Free · 30 min

We understand your current system, pain points, and goals. No sales pressure. You leave with clarity on what needs fixing — regardless of whether we work together.

Remote or On-siteNo commitment
02
📋

Proposal & Scope

You receive a clear written proposal with timeline, deliverables, and pricing — fixed price or day-rate options. No hidden costs, no vague estimates.

Fixed priceClear deliverables
03
⚙️

Implementation

We work in structured sprints with weekly progress updates. You always know where we are, what was done, and what is next. No black boxes.

Weekly updatesStructured sprints
04
🎓

Handover & Support

Full documentation, team training, and ongoing support options. We are not done until your team is confident and the system is stable in production.

Full docsTeam trainingPost-go-live support
⚡ Start With a Free Discovery Call
FREQUENTLY ASKED

Common Questions

Straight answers to what most clients ask before getting started.

How long does an ERP implementation take?
+
Typically 4–12 weeks depending on scope, complexity, and customizations required. We provide a clear project plan before we begin so you always know the timeline.
Do you support existing ERP systems that aren't working?
+
Yes — troubleshooting, optimization, and upgrades are our specialty. We diagnose first, then fix. No unnecessary rebuilds unless it's truly needed.
Can you customize Business Central with AL extensions?
+
Absolutely. We develop clean, upgrade-safe AL extensions for Business Central — following Microsoft best practices to ensure your customizations survive future upgrades.
Do you offer training after implementation?
+
Yes — both onsite and remote training. We train your team on the specific workflows and features relevant to their roles, ensuring adoption and confidence.
How do you ensure zero downtime during upgrades?
+
We use a staged upgrade approach — development, testing, user acceptance, and production — with a full rollback plan at every stage. Your business keeps running throughout.
Do you fix staff permission issues in LS Central?
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Yes. We completely rebuild your staff role and permission hierarchy in LS Central — preventing unauthorized discounts, access violations, and audit issues.
Which payment gateways can you integrate?
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We integrate Stripe, PayTabs, PayFort, Checkout.com, Telr, and any gateway with a REST API or SDK. All integrated cleanly into Business Central or LS Central.
Do you work with small businesses or only enterprise?
+
Both. Business Central is ideal for SMBs, and LS Central scales from single-store to 50+ branch operations. We tailor scope and cost to your business size.
Have another question? Get in touch →
READY TO MOVE FORWARD?

Let's Talk About Your ERP.

No sales pitch. No generic demos. A real conversation about your specific situation — and what it would take to fix it.

Free 45-min discovery call
No commitment, no pitch
Response within <4 hours
150+ projects delivered · 12+ years BC & LS Central · every go-live on or ahead of schedule